Useful Links

Bayliss & Cooke Insurance Services

Bayliss & Cooke is Staffordshire’s leading independent insurance broker, offering a complete range of insurance solutions to clients throughout Stafford and the Midlands.

Bradtech

Bradtech supplies parts, spares and components to bus, coach, caravan, motorhome, narrowboat and special purpose vehicle users and builders.

Coach Drivers Club

The Coach Drivers' Club, also known as the CDC, has been supporting professional drivers at the heart of the coaching industry for over 30 years.

Confederation of Passenger Transport UK

The Confederation of Passenger Transport UK (CPT) is recognised by Government as the voice of the bus and coach industry, and the focus for consultation on national and international legislation, local regulations, operational practices and engineering standards.

Department for Transport

We work with our agencies and partners to support the transport network that helps the UK’s businesses and gets people and goods travelling around the country.

Disability Discrimination Act 1995 - Coach & Minibus Accessibility Regulations

The National Archives is the official archive and publisher for the UK government. We are a centre of expertise in every aspect of creating, storing, using and managing official information.Link:

Driving Standards Agency

We improve road safety by setting standards for driving and motorcycling, and making sure that drivers, vehicle operators and MOT garages follow roadworthiness standards.

Driver Vehicle & Licensing Agency

We’re the Driver and Vehicle Licensing Agency (DVLA) holding over 47 million driver records and over 39 million vehicle records.

Financial Conduct Authority

The FCA, previously known as the FSA, is a government body that exists to regulate financial services to ensure the integrity of the market.

Health & Safety Executive

Provides a new regulatory framework for work place health and safety in Great Britain.

Traffic Commissioner

The Traffic Commissioners are appointed by the Secretary of State for Transport and have responsibility in their area for, the licensing of the operators of heavy goods vehicles (HGVs) and of buses and coaches (public service vehicles or PSVs), the registration of local bus services and granting vocational licences and taking action against drivers of HGVs and PSVs.

Complaints

As part of our commitment to provide a high quality service we have a formal complaints procedure. We will always endeavour to give you the highest standards of service but please be aware that should you ever have cause to make a complaint, it can be made by any means to our Managing Director, Mr Jonathan Edwards at our registered office St Johns House, Weston Road, Stafford, ST16 3RZ.

Telephone: 01785 212 424
Fax: 01785 212 525
Email: jon@baylissandcooke.co.uk

An acknowledgement will be sent to you within 5 working days. If you cannot settle your complaint with us, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0800 023 4567 or at http://www.financial-ombudsman.org.uk.

Email: complaints@lloyds.com Telephone: 020 7327 5693
Fax: 020 7327 5225

Or in writing to: Complaints, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent ME4 4RN. Information about Lloyd’s complaint procedures can be found by clicking here.